Find a Tender · Contract
Mystery Shop
A public procurement published by Transport for Wales Rail Limited (Utility Buyer) via Find a Tender.
- £194.7k
- Award value
- £142k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Contract
- Stage
Overview
Transport for Wales (TfW) seeks a supplier to design and implement a comprehensive mystery shopper programme to evaluate customer experience across its network. The programme will assess key aspects of customer experience at stations/terminals, onboard, and for passengers with accessibility needs.
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- —
- Currency
- GBP
- Total award value
- £194,740
- Tender value
- £142,000
- First published
- 12 May 2025
- Last updated
- 7 Jul 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| E.S.A (Market Research) Limited | 01422179 | 3 Jul 2025 | pending | £194.7k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Transport for Wales Rail Limited (Utility Buyer)
FAQs about this procurement
Who is the buyer for "Mystery Shop"?
Mystery Shop is a UK public-sector procurement published by Transport for Wales Rail Limited (Utility Buyer) via Find a Tender.
Has "Mystery Shop" been awarded?
Yes — 1 award is recorded, with a reported total value of £194,740. The current lifecycle stage is "Contract".
Which suppliers are involved in "Mystery Shop"?
1 supplier is linked: E.S.A (Market Research) Limited.
What is "Mystery Shop" worth?
The reported award value is £194,740.
When was "Mystery Shop" published?
It was first published on 12 May 2025 and last updated on 7 Jul 2025, across 2 notices.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable