Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
- Procurement
- Mystery Shop
- Published
- 7 Jul 2025
- Status
- complete
- CPV
- —
- Tender period
- —
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 7 Jul 2025.
Which procurement does this notice belong to?
It is part of "Mystery Shop", published by Transport for Wales Rail Limited (Utility Buyer).
Has this notice resulted in an award?
1 award is recorded on this notice, including to E.S.A (Market Research) Limited.
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