Find a Tender · Contract
TfL 95743 Contact Centre Outsourced Services Framework
A public procurement published by Transport for London via Find a Tender.
- —
- Award value
- —
- Tender value
- 11
- Suppliers
- 12
- Awards
- 2
- Notices
- Contract
- Stage
Overview
TfL 95743 Contact Centre Outsourced Services Framework This is a competitive procurement for Framework for Contact Centres and Fulfilment Services. These Service will include contact handling (defined as an interaction between a customer and a contract centre) and fulfiment. The Framework will be valid for up to 6 years. Other members of the GLA (Greater London Authority) Group may at a later stage choose to call off from these services in the future.. This Framework will have the following Lots Lot 1 - Full Contact Centre Services Lot 2 - Contact Handling Lot 3 - Fulfilment Lot 4 - Tech support This opportunity is on the Pro-Contract Portal which can be found at: 1) https://procontract.d…
Key details
- Buyer
- Transport for London
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 79512000 — Call centre
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 27 May 2022
- Last updated
- 5 Oct 2023
Awards
12 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Journeycall Ltd | SC202170 | — | active | — |
| Journeycall Ltd | SC202170 | — | active | — |
| Marston Holdings | 04305487 | — | active | — |
| HGS Ltd | — | — | active | — |
| Capita Business Services Limited | 02299747 | — | active | — |
| ResQ Limited | 07711754 | — | active | — |
| Orbis Protect | 02476859 | — | active | — |
| Journeycall Limited | SC202170 | — | active | — |
| Charles Novacroft | — | — | active | — |
| Journeycall Limited | SC202170 | — | active | — |
| Charles Novacroft | — | — | active | — |
| Capita Business Services | 02299747 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
- Journeycall LtdCompanies House SC202170
- Journeycall LtdCompanies House SC202170
- Marston HoldingsCompanies House 04305487
- HGS Ltd
- Capita Business Services LimitedCompanies House 02299747
- ResQ LimitedCompanies House 07711754
- Orbis ProtectCompanies House 02476859
- Journeycall LimitedCompanies House SC202170
- Charles Novacroft
- Journeycall LimitedCompanies House SC202170
- Capita Business ServicesCompanies House 02299747
Frameworks & programmes
More from Transport for London
FAQs about this procurement
Who is the buyer for "TfL 95743 Contact Centre Outsourced Services Framework"?
TfL 95743 Contact Centre Outsourced Services Framework is a UK public-sector procurement published by Transport for London via Find a Tender.
Has "TfL 95743 Contact Centre Outsourced Services Framework" been awarded?
Yes — 12 awards are recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "TfL 95743 Contact Centre Outsourced Services Framework"?
11 suppliers are linked: Journeycall Ltd, Journeycall Ltd, Marston Holdings, HGS Ltd, Capita Business Services Limited, ResQ Limited, Orbis Protect, Journeycall Limited.
When was "TfL 95743 Contact Centre Outsourced Services Framework" published?
It was first published on 27 May 2022 and last updated on 5 Oct 2023, across 2 notices.
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