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RSSB2452 Creating a customer service ethos in RSSB

A public procurement published by RAIL SAFETY AND STANDARDS BOARD LIMITED via Contracts Finder.

Contracts FinderAward
—
Award value
£50k
Tender value
1
Suppliers
1
Awards
7
Notices
Award
Stage

Overview

RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations. In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company. Additional information: Pleas…

Key details

Buyer
RAIL SAFETY AND STANDARDS BOARD LIMITED
Source
Contracts Finder
Lifecycle stage
Award
Status
active
CPV classification
79342300 — Customer services
Currency
GBP
Total award value
—
Tender value
£50,000
First published
15 Feb 2017
Last updated
18 Apr 2017
View the original notice

Awards

1 award recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
Touchstone Renard Limited022084522 Apr 2017active—

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Tender noticeCreating a customer service ethos in RSSB
  2. Tender amendmentRSSB2452 Creating a customer service ethos in RSSB
  3. Tender amendmentRSSB2452 Creating a customer service ethos in RSSB
  4. Tender amendmentRSSB2452 Creating a customer service ethos in RSSB
  5. Tender amendmentRSSB2452 Creating a customer service ethos in RSSB
  6. Tender amendmentRSSB2452 Creating a customer service ethos in RSSB
  7. Award noticeRSSB2452 Creating a customer service ethos in RSSB

All suppliers

Frameworks & programmes

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FAQs about this procurement

Who is the buyer for "RSSB2452 Creating a customer service ethos in RSSB"?

RSSB2452 Creating a customer service ethos in RSSB is a UK public-sector procurement published by RAIL SAFETY AND STANDARDS BOARD LIMITED via Contracts Finder.

Has "RSSB2452 Creating a customer service ethos in RSSB" been awarded?

Yes — 1 award is recorded, with a reported total value of £50,000. The current lifecycle stage is "Award".

Which suppliers are involved in "RSSB2452 Creating a customer service ethos in RSSB"?

1 supplier is linked: Touchstone Renard Limited.

What is "RSSB2452 Creating a customer service ethos in RSSB" worth?

The reported tender value is £50,000.

When was "RSSB2452 Creating a customer service ethos in RSSB" published?

It was first published on 15 Feb 2017 and last updated on 18 Apr 2017, across 7 notices.

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