Find a Tender · Contract
Realtime Customer Contact
A public procurement published by ANGLIAN WATER SERVICES LIMITED via Find a Tender.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 2
- Notices
- Contract
- Stage
Overview
Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity. For further information regarding this sourcing event please refer to the Bidde…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 75100000 — Administration services
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 27 Sept 2024
- Last updated
- 9 May 2025
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from ANGLIAN WATER SERVICES LIMITED
FAQs about this procurement
Who is the buyer for "Realtime Customer Contact"?
Realtime Customer Contact is a UK public-sector procurement published by ANGLIAN WATER SERVICES LIMITED via Find a Tender.
Has "Realtime Customer Contact" been awarded?
No award has been recorded yet. The current lifecycle stage is "Contract".
When was "Realtime Customer Contact" published?
It was first published on 27 Sept 2024 and last updated on 9 May 2025, across 2 notices.
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