Award,contract · Find a Tender
Realtime Customer Contact
Part of Realtime Customer Contact.
Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different level…
- Procurement
- Realtime Customer Contact
- Published
- 9 May 2025
- Status
- complete
- CPV
- 75100000 — Administration services
- Tender period
- —
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 9 May 2025.
Which procurement does this notice belong to?
It is part of "Realtime Customer Contact", published by ANGLIAN WATER SERVICES LIMITED.
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