Find a Tender · Contract
Modern Contact Centre
A public procurement published by ANGLIAN WATER SERVICES LIMITED via Find a Tender.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 2
- Notices
- Contract
- Stage
Overview
Anglian Water Services Ltd ("Anglian Water") is currently reviewing options for the future delivery of a Modern Contact Centre (MCC). Anglian Water is looking to procure a Contact Centre as a Service solution to replace the current on-prem contact centre telephony platform. The Contact Centre solution should have the capability of providing a personalised experience to customers by executing inbound, as well as outbound, communication across a variety of channels. Anglian Water are looking for interested parties to present their available product options in regards to the provision of a Modern Contact Centre. Our Contact Centre serves as the primary hub for incoming and outgoing communicati…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 48500000 — Communication and multimedia software package
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 8 Jun 2023
- Last updated
- 23 Apr 2024
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from ANGLIAN WATER SERVICES LIMITED
FAQs about this procurement
Who is the buyer for "Modern Contact Centre"?
Modern Contact Centre is a UK public-sector procurement published by ANGLIAN WATER SERVICES LIMITED via Find a Tender.
Has "Modern Contact Centre" been awarded?
No award has been recorded yet. The current lifecycle stage is "Contract".
When was "Modern Contact Centre" published?
It was first published on 8 Jun 2023 and last updated on 23 Apr 2024, across 2 notices.
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