Anglian Water Services Ltd ("Anglian Water") is currently reviewing options for the future delivery of a Modern Contact Centre (MCC). Anglian Water is looking to procure a Contact Centre as a Service solution to replace the current on-prem contact centre telephony platform. The Contact Centre solution should have the capability of providing a personalised experience to customers by executing inbound, as well as outbound, communication across a variety of channels. Anglian Water are looking for interested parties to present their available product options in regards to the provision of a Moder…
- Procurement
- Modern Contact Centre
- Published
- 23 Apr 2024
- Status
- complete
- CPV
- 48500000 — Communication and multimedia software package
- Tender period
- —
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FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 23 Apr 2024.
Which procurement does this notice belong to?
It is part of "Modern Contact Centre", published by ANGLIAN WATER SERVICES LIMITED.
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