Find a Tender · Contract
HMRC Contact Centre as a Service
A public procurement published by [] via Find a Tender.
- £500m
- Award value
- £500m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 5
- Notices
- Contract
- Stage
Overview
FOR INFORMATION ONLY - NO ACTION REQUIRED HMRC has been conducting early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation Previous notices have been provided prior to the launch of the P…
Key details
- Buyer
- []
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- planning
- CPV classification
- —
- Currency
- GBP
- Total award value
- £500,000,000
- Tender value
- £500,000,000
- First published
- 28 Apr 2025
- Last updated
- 27 Apr 2026
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Capgemini UK PLC | 00943935 | 26 Apr 2026 | active | £500m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from []
FAQs about this procurement
Who is the buyer for "HMRC Contact Centre as a Service"?
HMRC Contact Centre as a Service is a UK public-sector procurement published by [] via Find a Tender.
Has "HMRC Contact Centre as a Service" been awarded?
Yes — 1 award is recorded, with a reported total value of £500,000,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "HMRC Contact Centre as a Service"?
1 supplier is linked: Capgemini UK PLC.
What is "HMRC Contact Centre as a Service" worth?
The reported award value is £500,000,000.
When was "HMRC Contact Centre as a Service" published?
It was first published on 28 Apr 2025 and last updated on 27 Apr 2026, across 5 notices.
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