Planning notice · Find a Tender
HMRC Contact Centre as a Service
Part of HMRC Contact Centre as a Service.
FOR INFORMATION ONLY - NO ACTION REQUIRED HMRC has been conducting early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incen…
- Procurement
- HMRC Contact Centre as a Service
- Buyer
- []
- Published
- 28 Apr 2025
- Status
- planning
- CPV
- —
- Tender period
- —
Other notices in this procurement
- HMRC Contact Centre as a Service (CCaaS) ProcurementPlanning notice · 21 May 2025
- HMRC Contact Centre as a Service (CCaaS) ProcurementTender notice · 29 May 2025
- HMRC Contact Centre as a Service (CCaaS) ProcurementTender update · 29 May 2025
- HMRC Contact Centre as a Service (CCaaS)Award,contract · 27 Apr 2026
FAQs about this notice
What type of notice is this?
This is a planning notice published via Find a Tender on 28 Apr 2025.
Which procurement does this notice belong to?
It is part of "HMRC Contact Centre as a Service", published by [].
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