Framework · Find a Tender
Contact Centre as a Service (CCaaS)
Groups 6 related procurements, worth £500m combined.
- 6
- Member contracts
- £500m
- Combined value
- 6
- Buyers
Contact Centre as a Service (CCaaS) is a UK public-sector framework or programme that groups 6 related procurements worth £500m combined. The member contracts and call-offs below are run by 6 participating buyers.
Details
- Source
- Find a Tender
- Member contracts
- 6
- Combined value
- £500,000,000
- First activity
- 28 Apr 2025
- Latest activity
- 27 Apr 2026
- Participating buyers
- 6
Member procurements
Contracts and call-offs grouped under this framework.
| Procurement | Buyer | Stage | Value |
|---|---|---|---|
| Contact Centre as a Service (CCaaS) | Accent Housing | Tender | — |
| 21 065 Contact Centre as a Service (CCaaS) | CHESHIRE EAST COUNCIL | Award | £881.7k |
| Contact Centre as a Service (CCaaS) | Accent Housing | Tender | — |
| Contact Centre as a Service (CCaaS) | Accent Housing Limited | Contract | — |
| HMRC Contact Centre as a Service | [] | Contract | £500m |
| Contact Centre as a Service (CCaaS) | The Chief Constable of Thames Valley Police | Planning | — |
Participating buyers
FAQs about this framework
What is the "Contact Centre as a Service (CCaaS)" framework?
It groups 6 related UK public procurements worth £500,000,000 combined, published via Find a Tender.
Which buyers use this framework?
6 buyers participate, including Accent Housing, CHESHIRE EAST COUNCIL, Accent Housing, Accent Housing Limited, [], The Chief Constable of Thames Valley Police.
When is this framework active?
Recorded activity runs from 28 Apr 2025 to 27 Apr 2026.
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