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Contracts Finder · Award

Helpdesk Function

A public procurement published by HS2 via Contracts Finder.

Contracts FinderAward
£6.8m
Award value
£6.8m
Tender value
1
Suppliers
1
Awards
1
Notices
Award
Stage

Overview

Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).

Key details

Buyer
HS2
Source
Contracts Finder
Lifecycle stage
Award
Status
complete
CPV classification
72253100 — Helpdesk services
Currency
GBP
Total award value
£6,800,200
Tender value
£6,800,200
First published
27 Jan 2023
Last updated
27 Jan 2023
View the original notice

Awards

1 award recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
Sitel UK Limited—3 Nov 2022active£6.8m

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Award noticeHelpdesk Function

All suppliers

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FAQs about this procurement

Who is the buyer for "Helpdesk Function"?

Helpdesk Function is a UK public-sector procurement published by HS2 via Contracts Finder.

Has "Helpdesk Function" been awarded?

Yes — 1 award is recorded, with a reported total value of £6,800,200. The current lifecycle stage is "Award".

Which suppliers are involved in "Helpdesk Function"?

1 supplier is linked: Sitel UK Limited.

What is "Helpdesk Function" worth?

The reported award value is £6,800,200.

When was "Helpdesk Function" published?

It was first published on 27 Jan 2023 and last updated on 27 Jan 2023, across 1 notice.

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