Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).
- Procurement
- Helpdesk Function
- Buyer
- HS2
- Published
- 27 Jan 2023
- Status
- complete
- CPV
- 72253100 — Helpdesk services
- Tender period
- — – 10 Aug 2022
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 27 Jan 2023.
Which procurement does this notice belong to?
It is part of "Helpdesk Function", published by HS2.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Sitel UK Limited.
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