Find a Tender · Contract
Customer Relationship and Case Management (CRCM) Solution
A public procurement published by The Riverside Group Ltd via Find a Tender.
- —
- Award value
- £1.5m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Contract
- Stage
Overview
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The current state systems landscape in Riverside Care and Support (RCS)• A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to inc…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 48445000 — Customer Relation Management software package
- Currency
- GBP
- Total award value
- —
- Tender value
- £1,500,000
- First published
- 13 Jun 2023
- Last updated
- 12 Jan 2024
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Homeless Link | 04313826 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from The Riverside Group Ltd
FAQs about this procurement
Who is the buyer for "Customer Relationship and Case Management (CRCM) Solution"?
Customer Relationship and Case Management (CRCM) Solution is a UK public-sector procurement published by The Riverside Group Ltd via Find a Tender.
Has "Customer Relationship and Case Management (CRCM) Solution" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,500,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "Customer Relationship and Case Management (CRCM) Solution"?
1 supplier is linked: Homeless Link.
What is "Customer Relationship and Case Management (CRCM) Solution" worth?
The reported tender value is £1,500,000.
When was "Customer Relationship and Case Management (CRCM) Solution" published?
It was first published on 13 Jun 2023 and last updated on 12 Jan 2024, across 2 notices.
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