Contracts Finder · Award
Customer Insight / Customer Satisfaction Surveys
A public procurement published by LEEDS FEDERATED HOUSING ASSOCIATION LIMITED via Contracts Finder.
- £48k
- Award value
- £20k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 4
- Notices
- Award
- Stage
Overview
Leeds Federated currently works with an external contractor to produce high level customer satisfaction scores. Currently, the scores are derived from 150 randomly selected telephone interviews each quarter. A rolling dataset of a minimum 600 cases is used to ensure statistical accuracy and is designed to be broadly representative of the customer base. The data set that is sent to the researcher includes the majority of Leeds Federated's stock and covers all general needs housing, general needs age restricted, affordable rent, and older persons housing. The approach to sampling is to be revised as described in the ITT. The question set was reviewed in May 2020 following Leeds Feder…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- active
- CPV classification
- 79342311 — Customer satisfaction survey
- Currency
- GBP
- Total award value
- £48,000
- Tender value
- £20,000
- First published
- 19 Feb 2021
- Last updated
- 7 Sept 2022
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| MEL Research | 03000946 | 9 May 2021 | active | £48k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from LEEDS FEDERATED HOUSING ASSOCIATION LIMITED
FAQs about this procurement
Who is the buyer for "Customer Insight / Customer Satisfaction Surveys"?
Customer Insight / Customer Satisfaction Surveys is a UK public-sector procurement published by LEEDS FEDERATED HOUSING ASSOCIATION LIMITED via Contracts Finder.
Has "Customer Insight / Customer Satisfaction Surveys" been awarded?
Yes — 1 award is recorded, with a reported total value of £48,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Insight / Customer Satisfaction Surveys"?
1 supplier is linked: MEL Research.
What is "Customer Insight / Customer Satisfaction Surveys" worth?
The reported award value is £48,000.
When was "Customer Insight / Customer Satisfaction Surveys" published?
It was first published on 19 Feb 2021 and last updated on 7 Sept 2022, across 4 notices.
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