Customer Insight / Customer Satisfaction Surveys

Leeds Federated currently works with an external contractor to produce high level customer satisfaction scores. Currently, the scores are derived from 150 randomly selected telephone interviews each quarter. A rolling dataset of a minimum 600 cases is used to ensure statistical accuracy and is designed to be broadly representative of the customer base. The data set that is sent to the researcher includes the majority of Leeds Federated's stock and covers all general needs housing, general needs age restricted, affordable rent, and older persons housing. The approach to sampling is to be revi…