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Contracts Finder · Award

Customer Engagement Centre

A public procurement published by Department For Education via Contracts Finder.

Contracts FinderAward
£37.6m
Award value
£37.6m
Tender value
1
Suppliers
1
Awards
1
Notices
Award
Stage

Overview

The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of t…

Key details

Buyer
Department For Education
Source
Contracts Finder
Lifecycle stage
Award
Status
complete
CPV classification
79416000 — Public relations services
Currency
GBP
Total award value
£37,639,285
Tender value
£37,639,285
First published
11 Mar 2021
Last updated
11 Mar 2021
View the original notice

Awards

1 award recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
Arvato Ltd0392330711 Feb 2021active£37.6m

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Award noticeCustomer Engagement Centre

All suppliers

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FAQs about this procurement

Who is the buyer for "Customer Engagement Centre"?

Customer Engagement Centre is a UK public-sector procurement published by Department For Education via Contracts Finder.

Has "Customer Engagement Centre" been awarded?

Yes — 1 award is recorded, with a reported total value of £37,639,285. The current lifecycle stage is "Award".

Which suppliers are involved in "Customer Engagement Centre"?

1 supplier is linked: Arvato Ltd.

What is "Customer Engagement Centre" worth?

The reported award value is £37,639,285.

When was "Customer Engagement Centre" published?

It was first published on 11 Mar 2021 and last updated on 11 Mar 2021, across 1 notice.

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