Contracts Finder · Award
Complaints Handling Satisfaction Survey
A public procurement published by OFFICE OF RAIL AND ROAD via Contracts Finder.
- £52k
- Award value
- £90k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Award
- Stage
Overview
The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs. Additional information: This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- active
- CPV classification
- 79311000 — Survey services
- Currency
- GBP
- Total award value
- £52,000
- Tender value
- £90,000
- First published
- 17 Mar 2022
- Last updated
- 29 Apr 2022
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| M E L Research | — | 10 Apr 2022 | active | £52k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from OFFICE OF RAIL AND ROAD
FAQs about this procurement
Who is the buyer for "Complaints Handling Satisfaction Survey"?
Complaints Handling Satisfaction Survey is a UK public-sector procurement published by OFFICE OF RAIL AND ROAD via Contracts Finder.
Has "Complaints Handling Satisfaction Survey" been awarded?
Yes — 1 award is recorded, with a reported total value of £52,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Complaints Handling Satisfaction Survey"?
1 supplier is linked: M E L Research.
What is "Complaints Handling Satisfaction Survey" worth?
The reported award value is £52,000.
When was "Complaints Handling Satisfaction Survey" published?
It was first published on 17 Mar 2022 and last updated on 29 Apr 2022, across 2 notices.
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