Award notice · Contracts Finder
Complaints Handling Satisfaction Survey
Part of Complaints Handling Satisfaction Survey.
The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs. Additional information: This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)
- Procurement
- Complaints Handling Satisfaction Survey
- Published
- 29 Apr 2022
- Status
- complete
- CPV
- 79311000 — Survey services
- Tender period
- — – 31 Mar 2022
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 29 Apr 2022.
Which procurement does this notice belong to?
It is part of "Complaints Handling Satisfaction Survey", published by OFFICE OF RAIL AND ROAD.
Has this notice resulted in an award?
1 award is recorded on this notice, including to M E L Research.
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