Contracts Finder · Award
Complaints Handling Satisfaction Survey
A public procurement published by OFFICE OF RAIL AND ROAD via Contracts Finder.
- £108.3k
- Award value
- £120k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Award
- Stage
Overview
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- active
- CPV classification
- 79311000 — Survey services
- Currency
- GBP
- Total award value
- £108,284
- Tender value
- £120,000
- First published
- 7 Feb 2025
- Last updated
- 13 Mar 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| M E L Research | — | 13 Mar 2025 | active | £108.3k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from OFFICE OF RAIL AND ROAD
FAQs about this procurement
Who is the buyer for "Complaints Handling Satisfaction Survey"?
Complaints Handling Satisfaction Survey is a UK public-sector procurement published by OFFICE OF RAIL AND ROAD via Contracts Finder.
Has "Complaints Handling Satisfaction Survey" been awarded?
Yes — 1 award is recorded, with a reported total value of £108,284. The current lifecycle stage is "Award".
Which suppliers are involved in "Complaints Handling Satisfaction Survey"?
1 supplier is linked: M E L Research.
What is "Complaints Handling Satisfaction Survey" worth?
The reported award value is £108,284.
When was "Complaints Handling Satisfaction Survey" published?
It was first published on 7 Feb 2025 and last updated on 13 Mar 2025, across 2 notices.
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