Contracts Finder · Tender
Complaints Fatigue
A public procurement published by Consumer Council for Water via Contracts Finder.
- —
- Award value
- £1
- Tender value
- 0
- Suppliers
- 0
- Awards
- 1
- Notices
- Tender
- Stage
Overview
CCW wishes to appoint a market research agency to conduct two surveys and follow-up depth interviews The research would comprise interviews with respondents from one of the first two surveys. 1. an online survey emailed out by water companies to customers who complained to them, and did not contact them again after the water company's response (Stage 1 complaints) or who did re-contact their company about their Stage 1 response and received a follow up reply from the company (Stage 2 response), but did not make further contact after that. We want to understand why customers, who say they were dissatisfied with the first or second responses to their complaint, did not escalate their comp…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Tender
- Status
- active
- CPV classification
- 65100000 — Water distribution and related services
- Currency
- GBP
- Total award value
- —
- Tender value
- £1
- First published
- 22 Jan 2021
- Last updated
- 22 Jan 2021
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Consumer Council for Water
FAQs about this procurement
Who is the buyer for "Complaints Fatigue"?
Complaints Fatigue is a UK public-sector procurement published by Consumer Council for Water via Contracts Finder.
Has "Complaints Fatigue" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
What is "Complaints Fatigue" worth?
The reported tender value is £1.
When was "Complaints Fatigue" published?
It was first published on 22 Jan 2021 and last updated on 22 Jan 2021, across 1 notice.
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