CCW wishes to appoint a market research agency to conduct two surveys and follow-up depth interviews The research would comprise interviews with respondents from one of the first two surveys. 1. an online survey emailed out by water companies to customers who complained to them, and did not contact them again after the water company's response (Stage 1 complaints) or who did re-contact their company about their Stage 1 response and received a follow up reply from the company (Stage 2 response), but did not make further contact after that. We want to understand why customers, who say they…
- Procurement
- Complaints Fatigue
- Published
- 22 Jan 2021
- Status
- active
- CPV
- 65100000 — Water distribution and related services
- Tender period
- — – 26 Feb 2021
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a tender notice published via Contracts Finder on 22 Jan 2021.
Which procurement does this notice belong to?
It is part of "Complaints Fatigue", published by Consumer Council for Water.
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