Find a Tender · Contract
UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM
A public procurement published by NHS Wales Shared Services Partnership via Find a Tender.
- —
- Award value
- —
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Contract
- Stage
Overview
Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose. The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests. This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- complete
- CPV classification
- 50334120 — Upgrade services of telephone switching equipment
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 3 Mar 2021
- Last updated
- 3 Mar 2021
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Ivanti UK Ltd | 05084379 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from NHS Wales Shared Services Partnership
FAQs about this procurement
Who is the buyer for "UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM"?
UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM is a UK public-sector procurement published by NHS Wales Shared Services Partnership via Find a Tender.
Has "UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM" been awarded?
Yes — 1 award is recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM"?
1 supplier is linked: Ivanti UK Ltd.
When was "UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM" published?
It was first published on 3 Mar 2021 and last updated on 3 Mar 2021, across 1 notice.
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