Award,contract · Find a Tender
UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM
Part of UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM.
Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose. The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests. This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution
- Published
- 3 Mar 2021
- Status
- complete
- CPV
- 50334120 — Upgrade services of telephone switching equipment
- Tender period
- —
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 3 Mar 2021.
Which procurement does this notice belong to?
It is part of "UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM", published by NHS Wales Shared Services Partnership.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Ivanti UK Ltd.
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