Find a Tender · Contract
The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution
A public procurement published by Caerphilly County Borough Council via Find a Tender.
- —
- Award value
- £1.2m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Contract
- Stage
Overview
The Council’s existing Service Desk solution has been in place for 3.5 years and has provided an adequate service to our users. Due to strategic changes and an increasingly agile workforce, the council is seeking a cloud-based approach in order to provide an improved level of service to all users at all times and improve the overall experience of the user. We require in total 70 technical analyst licenses, The Council reserves the right to purchase additional individual or multiple licenses.
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 72253000 — Helpdesk and support services
- Currency
- GBP
- Total award value
- —
- Tender value
- £1,200,000
- First published
- 29 Mar 2022
- Last updated
- 20 Feb 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Hornbill Service Management | 03033585 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Caerphilly County Borough Council
FAQs about this procurement
Who is the buyer for "The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution"?
The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution is a UK public-sector procurement published by Caerphilly County Borough Council via Find a Tender.
Has "The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,200,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution"?
1 supplier is linked: Hornbill Service Management.
What is "The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution" worth?
The reported tender value is £1,200,000.
When was "The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution" published?
It was first published on 29 Mar 2022 and last updated on 20 Feb 2023, across 2 notices.
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