Contracts Finder · Award
TfL 91640 Customer Services Framework
A public procurement published by TRANSPORT FOR LONDON FINANCE LIMITED via Contracts Finder.
- —
- Award value
- —
- Tender value
- 3
- Suppliers
- 3
- Awards
- 1
- Notices
- Award
- Stage
Overview
TfL are looking to award a number of Framework Agreements to be carried out on behalf of Transport forLondon (TfL) Contact Centres. The Framework Agreements will include contact handling (defined as aninteraction between a customer and a contract centre) and card fulfilment. The first 2 batches of work will bepackaged into 2 call off contracts delivering contacts that relate to ticketing (Oyster and Contactless PaymentCards), with a annual volume of between 2 m and 4 m minutes per year and fulfilment of circa 300 000 Oystercards per year. Note there will be no minimum volumes guarantees in the call off contracts. The intention is forwork to be packaged into small batches and shared across a…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79342000 — Marketing services
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 18 Nov 2016
- Last updated
- 18 Nov 2016
Awards
3 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Capita Business Services | 02299747 | 1 Mar 2016 | active | — |
| Journeycall Limited | SC202170 | 1 Mar 2016 | active | — |
| Charles Novacroft Direct Limited | 03601214 | 1 Mar 2016 | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from TRANSPORT FOR LONDON FINANCE LIMITED
FAQs about this procurement
Who is the buyer for "TfL 91640 Customer Services Framework"?
TfL 91640 Customer Services Framework is a UK public-sector procurement published by TRANSPORT FOR LONDON FINANCE LIMITED via Contracts Finder.
Has "TfL 91640 Customer Services Framework" been awarded?
Yes — 3 awards are recorded. The current lifecycle stage is "Award".
Which suppliers are involved in "TfL 91640 Customer Services Framework"?
3 suppliers are linked: Capita Business Services, Journeycall Limited, Charles Novacroft Direct Limited.
When was "TfL 91640 Customer Services Framework" published?
It was first published on 18 Nov 2016 and last updated on 18 Nov 2016, across 1 notice.
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