Award notice · Contracts Finder
TfL 91640 Customer Services Framework
Part of TfL 91640 Customer Services Framework.
TfL are looking to award a number of Framework Agreements to be carried out on behalf of Transport forLondon (TfL) Contact Centres. The Framework Agreements will include contact handling (defined as aninteraction between a customer and a contract centre) and card fulfilment. The first 2 batches of work will bepackaged into 2 call off contracts delivering contacts that relate to ticketing (Oyster and Contactless PaymentCards), with a annual volume of between 2 m and 4 m minutes per year and fulfilment of circa 300 000 Oystercards per year. Note there will be no minimum volumes guarantees in th…
- Procurement
- TfL 91640 Customer Services Framework
- Published
- 18 Nov 2016
- Status
- complete
- CPV
- 79342000 — Marketing services
- Tender period
- — – 1 Sept 2015
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 18 Nov 2016.
Which procurement does this notice belong to?
It is part of "TfL 91640 Customer Services Framework", published by TRANSPORT FOR LONDON FINANCE LIMITED.
Has this notice resulted in an award?
3 awards are recorded on this notice, including to Capita Business Services.
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