Contracts Finder · Award
Service Desk Support
A public procurement published by NHS Arden and GEM CSU via Contracts Finder.
- £120k
- Award value
- £120k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
NHS Arden & Greater East Midlands CSU (AGEM) are seeking a partner to provide support and insight to the resolution of incident and service request tickets. Our Service Desk team use the Ivanti platform and are responsible for dealing inbound call-handling; first-time fix, remote fix and field engineering backed by traditional tiered support beyond the desk itself. In response to this ITT, suppliers should consider how they can demonstrate relevant experience, their approach, the expected output and how they will deliver the work with minimal impact on current AGEM operations. Our ServiceDesk is currently experiencing an increasing volume of calls and dealing with an inherited backlog.…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 72222300 — Information technology services
- Currency
- GBP
- Total award value
- £120,000
- Tender value
- £120,000
- First published
- 28 Sept 2021
- Last updated
- 28 Sept 2021
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| SEYMOUR JOHN LIMITED | 08114826 | 27 Jul 2021 | active | £120k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from NHS Arden and GEM CSU
FAQs about this procurement
Who is the buyer for "Service Desk Support"?
Service Desk Support is a UK public-sector procurement published by NHS Arden and GEM CSU via Contracts Finder.
Has "Service Desk Support" been awarded?
Yes — 1 award is recorded, with a reported total value of £120,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Service Desk Support"?
1 supplier is linked: SEYMOUR JOHN LIMITED.
What is "Service Desk Support" worth?
The reported award value is £120,000.
When was "Service Desk Support" published?
It was first published on 28 Sept 2021 and last updated on 28 Sept 2021, across 1 notice.
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