NHS Arden & Greater East Midlands CSU (AGEM) are seeking a partner to provide support and insight to the resolution of incident and service request tickets. Our Service Desk team use the Ivanti platform and are responsible for dealing inbound call-handling; first-time fix, remote fix and field engineering backed by traditional tiered support beyond the desk itself. In response to this ITT, suppliers should consider how they can demonstrate relevant experience, their approach, the expected output and how they will deliver the work with minimal impact on current AGEM operations. Our Servic…
- Procurement
- Service Desk Support
- Published
- 28 Sept 2021
- Status
- complete
- CPV
- 72222300 — Information technology services
- Tender period
- — – 13 Jul 2021
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 28 Sept 2021.
Which procurement does this notice belong to?
It is part of "Service Desk Support", published by NHS Arden and GEM CSU.
Has this notice resulted in an award?
1 award is recorded on this notice, including to SEYMOUR JOHN LIMITED.
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