Contracts Finder · Award
Service Desk Provision
A public procurement published by Pension Protection Fund via Contracts Finder.
- £1m
- Award value
- £1m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Currency
- GBP
- Total award value
- £1,002,481
- Tender value
- £1,002,482
- First published
- 21 Aug 2023
- Last updated
- 21 Aug 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Little Fish (UK) Limited | 04700876 | 12 Jun 2023 | active | £1m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Pension Protection Fund
FAQs about this procurement
Who is the buyer for "Service Desk Provision"?
Service Desk Provision is a UK public-sector procurement published by Pension Protection Fund via Contracts Finder.
Has "Service Desk Provision" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,002,481. The current lifecycle stage is "Award".
Which suppliers are involved in "Service Desk Provision"?
1 supplier is linked: Little Fish (UK) Limited.
What is "Service Desk Provision" worth?
The reported award value is £1,002,481.
When was "Service Desk Provision" published?
It was first published on 21 Aug 2023 and last updated on 21 Aug 2023, across 1 notice.
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