Award notice · Contracts Finder
Service Desk Provision
Part of Service Desk Provision.
The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.
- Procurement
- Service Desk Provision
- Published
- 21 Aug 2023
- Status
- complete
- CPV
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- — – 13 Jun 2023
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 21 Aug 2023.
Which procurement does this notice belong to?
It is part of "Service Desk Provision", published by Pension Protection Fund.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Little Fish (UK) Limited.
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