Contracts Finder · Award
Real Time Satisfaction Surveys
A public procurement published by LONDON & QUADRANT HOUSING TRUST via Contracts Finder.
- £31.2k
- Award value
- £31.2k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
L&Q have a need for real time satisfaction feedback from customers about the service they are receiving from L&Q. These insights are used to identify areas for improvement and are also used for Key Performance Indicator (KPI) reporting. These surveys are delivered to residents as either IVR telephone keypad surveys or email surveys to enable rapid feedback. The surveys cover a range of business areas - the following real-time surveys are currently being carried out: • Customer Service Centre Satisfaction Survey (IVR) • Initial Complaint Satisfaction Survey 1 (IVR) • Follow Up Complaint Satisfaction Survey 2 (IVR) • PRS/IMR/LLR Moving In Satisfaction Survey (email) • PRS/IMR/LLR Exit…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79310000 — Market research services
- Currency
- GBP
- Total award value
- £31,170
- Tender value
- £31,170
- First published
- 29 Jul 2019
- Last updated
- 29 Jul 2019
Awards
1 award recorded on this procurement.
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from LONDON & QUADRANT HOUSING TRUST
FAQs about this procurement
Who is the buyer for "Real Time Satisfaction Surveys"?
Real Time Satisfaction Surveys is a UK public-sector procurement published by LONDON & QUADRANT HOUSING TRUST via Contracts Finder.
Has "Real Time Satisfaction Surveys" been awarded?
Yes — 1 award is recorded, with a reported total value of £31,170. The current lifecycle stage is "Award".
Which suppliers are involved in "Real Time Satisfaction Surveys"?
1 supplier is linked: SABIO LTD.
What is "Real Time Satisfaction Surveys" worth?
The reported award value is £31,170.
When was "Real Time Satisfaction Surveys" published?
It was first published on 29 Jul 2019 and last updated on 29 Jul 2019, across 1 notice.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable