Award notice · Contracts Finder
Real Time Satisfaction Surveys
Part of Real Time Satisfaction Surveys.
L&Q have a need for real time satisfaction feedback from customers about the service they are receiving from L&Q. These insights are used to identify areas for improvement and are also used for Key Performance Indicator (KPI) reporting. These surveys are delivered to residents as either IVR telephone keypad surveys or email surveys to enable rapid feedback. The surveys cover a range of business areas - the following real-time surveys are currently being carried out: • Customer Service Centre Satisfaction Survey (IVR) • Initial Complaint Satisfaction Survey 1 (IVR) • Follow Up Complaint…
- Procurement
- Real Time Satisfaction Surveys
- Published
- 29 Jul 2019
- Status
- complete
- CPV
- 79310000 — Market research services
- Tender period
- — – 28 May 2019
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 29 Jul 2019.
Which procurement does this notice belong to?
It is part of "Real Time Satisfaction Surveys", published by LONDON & QUADRANT HOUSING TRUST.
Has this notice resulted in an award?
1 award is recorded on this notice, including to SABIO LTD.
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