Contracts Finder · Tender
QU069 - Customer Satisfaction
A public procurement published by Birmingham City Council via Contracts Finder.
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- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 1
- Notices
- Tender
- Stage
Overview
Birmingham City Council requires a supplier for the provision of measuring citizen satisfaction with its council services across multiple channels. Birmingham City Council is seeking a solution to measure customer satisfaction with their council services across multiple channels. Customer Services will require a measure of customer satisfaction that can be used to identify where improvements are needed. There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received - this includes contacts via the online account and telephone. This contract will be for a period of 12 months commencing…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Tender
- Status
- active
- CPV classification
- 79342300 — Customer services
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 12 Apr 2017
- Last updated
- 12 Apr 2017
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Birmingham City Council
FAQs about this procurement
Who is the buyer for "QU069 - Customer Satisfaction"?
QU069 - Customer Satisfaction is a UK public-sector procurement published by Birmingham City Council via Contracts Finder.
Has "QU069 - Customer Satisfaction" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
When was "QU069 - Customer Satisfaction" published?
It was first published on 12 Apr 2017 and last updated on 12 Apr 2017, across 1 notice.
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