Contracts Finder · Award
Omnichannel Contact Centre Solution
A public procurement published by Care Quality Commission via Contracts Finder.
- £2.3m
- Award value
- £2.3m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CS 018
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 48517000 — IT software package
- Currency
- GBP
- Total award value
- £2,261,782
- Tender value
- £2,261,782
- First published
- 4 Apr 2025
- Last updated
- 4 Apr 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Puzzel Ltd | 04124967 | 28 Mar 2025 | active | £2.3m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
FAQs about this procurement
Who is the buyer for "Omnichannel Contact Centre Solution"?
Omnichannel Contact Centre Solution is a UK public-sector procurement published by Care Quality Commission via Contracts Finder.
Has "Omnichannel Contact Centre Solution" been awarded?
Yes — 1 award is recorded, with a reported total value of £2,261,782. The current lifecycle stage is "Award".
Which suppliers are involved in "Omnichannel Contact Centre Solution"?
1 supplier is linked: Puzzel Ltd.
What is "Omnichannel Contact Centre Solution" worth?
The reported award value is £2,261,782.
When was "Omnichannel Contact Centre Solution" published?
It was first published on 4 Apr 2025 and last updated on 4 Apr 2025, across 1 notice.
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