Contracts Finder · Award
New Customer Relationship System (ICT Transformation Project)
A public procurement published by Folkestone and Hythe District Council via Contracts Finder.
- £1.5m
- Award value
- £1.5m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer". Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 72222300 — Information technology services
- Currency
- GBP
- Total award value
- £1,463,378
- Tender value
- £1,463,378
- First published
- 18 Oct 2018
- Last updated
- 18 Oct 2018
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Arcus Global Limited | 06946606 | 22 Sept 2018 | active | £1.5m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Folkestone and Hythe District Council
FAQs about this procurement
Who is the buyer for "New Customer Relationship System (ICT Transformation Project)"?
New Customer Relationship System (ICT Transformation Project) is a UK public-sector procurement published by Folkestone and Hythe District Council via Contracts Finder.
Has "New Customer Relationship System (ICT Transformation Project)" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,463,378. The current lifecycle stage is "Award".
Which suppliers are involved in "New Customer Relationship System (ICT Transformation Project)"?
1 supplier is linked: Arcus Global Limited.
What is "New Customer Relationship System (ICT Transformation Project)" worth?
The reported award value is £1,463,378.
When was "New Customer Relationship System (ICT Transformation Project)" published?
It was first published on 18 Oct 2018 and last updated on 18 Oct 2018, across 1 notice.
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