Award notice · Contracts Finder
New Customer Relationship System (ICT Transformation Project)
Part of New Customer Relationship System (ICT Transformation Project).
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer". Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded…
- Published
- 18 Oct 2018
- Status
- complete
- CPV
- 72222300 — Information technology services
- Tender period
- — – 21 Sept 2018
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 18 Oct 2018.
Which procurement does this notice belong to?
It is part of "New Customer Relationship System (ICT Transformation Project)", published by Folkestone and Hythe District Council.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Arcus Global Limited.
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