Find a Tender · Contract
National Contact Centre
A public procurement published by Network Rail Infrastructure Ltd via Find a Tender.
- —
- Award value
- —
- Tender value
- 1
- Suppliers
- 1
- Awards
- 3
- Notices
- Contract
- Stage
Overview
Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 79512000 — Call centre
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 9 Feb 2021
- Last updated
- 12 Jan 2022
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Journeycall | SC202170 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Network Rail Infrastructure Ltd
FAQs about this procurement
Who is the buyer for "National Contact Centre"?
National Contact Centre is a UK public-sector procurement published by Network Rail Infrastructure Ltd via Find a Tender.
Has "National Contact Centre" been awarded?
Yes — 1 award is recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "National Contact Centre"?
1 supplier is linked: Journeycall.
When was "National Contact Centre" published?
It was first published on 9 Feb 2021 and last updated on 12 Jan 2022, across 3 notices.
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