Find a Tender · Contract
MBC-1098 Customer Relations Management System
A public procurement published by Melton Borough Council via Find a Tender.
- —
- Award value
- —
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Contract
- Stage
Overview
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system.…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- complete
- CPV classification
- 72212445 — Customer Relation Management software development services
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 26 Feb 2026
- Last updated
- 26 Feb 2026
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| IEG4 Limited | 05733146 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Melton Borough Council
FAQs about this procurement
Who is the buyer for "MBC-1098 Customer Relations Management System"?
MBC-1098 Customer Relations Management System is a UK public-sector procurement published by Melton Borough Council via Find a Tender.
Has "MBC-1098 Customer Relations Management System" been awarded?
Yes — 1 award is recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "MBC-1098 Customer Relations Management System"?
1 supplier is linked: IEG4 Limited.
When was "MBC-1098 Customer Relations Management System" published?
It was first published on 26 Feb 2026 and last updated on 26 Feb 2026, across 1 notice.
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