Find a Tender · Planning
Level 2 Helpdesk Support
A public procurement published by [] via Find a Tender.
- —
- Award value
- £1.9m
- Tender value
- 0
- Suppliers
- 0
- Awards
- 1
- Notices
- Planning
- Stage
Overview
NS&I currently operates a third-party outsourced Level 2 Helpdesk function. As NS&I’s operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level 2 Helpdesk service. A new supplier is required to ensure NS&I can ensure and support technical expertise across multiple suppliers and services, maintain incident resolution timescales, support complex end-to-end service stability, and has a support model that can scale in line with future service demands. This service is staffed by (at any one time) 2 Helpdesk Analysts, from a pool of available resource between Monday and Friday, 8am to 8pm. The helpdesk provides triage se…
Key details
- Buyer
- []
- Source
- Find a Tender
- Lifecycle stage
- Planning
- Status
- planning
- CPV classification
- —
- Currency
- GBP
- Total award value
- —
- Tender value
- £1,916,067
- First published
- 5 May 2026
- Last updated
- 5 May 2026
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from []
FAQs about this procurement
Who is the buyer for "Level 2 Helpdesk Support"?
Level 2 Helpdesk Support is a UK public-sector procurement published by [] via Find a Tender.
Has "Level 2 Helpdesk Support" been awarded?
No award has been recorded yet. The current lifecycle stage is "Planning".
What is "Level 2 Helpdesk Support" worth?
The reported tender value is £1,916,067.
When was "Level 2 Helpdesk Support" published?
It was first published on 5 May 2026 and last updated on 5 May 2026, across 1 notice.
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