Planning notice · Find a Tender

Level 2 Helpdesk Support

Part of Level 2 Helpdesk Support.

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NS&I currently operates a third-party outsourced Level 2 Helpdesk function. As NS&I’s operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level 2 Helpdesk service. A new supplier is required to ensure NS&I can ensure and support technical expertise across multiple suppliers and services, maintain incident resolution timescales, support complex end-to-end service stability, and has a support model that can scale in line with future service demands. This service is staffed by (at any one time) 2 Helpdesk Analysts, from…

Buyer
[]
Published
5 May 2026
Status
planning
CPV
Tender period
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What type of notice is this?

This is a planning notice published via Find a Tender on 5 May 2026.

Which procurement does this notice belong to?

It is part of "Level 2 Helpdesk Support", published by [].

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