Find a Tender · Contract
K280022080 - ServiceNow Managed Services
A public procurement published by DVSA via Find a Tender.
- —
- Award value
- —
- Tender value
- 2
- Suppliers
- 2
- Awards
- 2
- Notices
- Contract
- Stage
Overview
ServiceNow is the IT Service Management platform used by DVSA to provide Incident, Problem, Change, Request and Hardware Asset Management support to all its IT support services, including digital and Theory Test. It provides the 4500 DVSA employees with an IT self-service portal which provides access to a 100% self-service request catalogue for IT kit and access, 24/7 access to a virtual agent (chatbot) to provide IT support, in hour access to webchat with the IT Service Desk, an IT Knowledge Base and a 100% self-service Front Line Logistics catalogue. It also provides an automated feedback process for users so that we can better understand their experience. It is integrated with Happy Sign…
Key details
- Buyer
- DVSA
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- complete
- CPV classification
- 72261000 — Software support services
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 6 Jun 2023
- Last updated
- 21 Jul 2023
Awards
2 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| FlyForm Ltd | 09735009 | — | active | — |
| FlyForm Ltd. | 09735009 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
FAQs about this procurement
Who is the buyer for "K280022080 - ServiceNow Managed Services"?
K280022080 - ServiceNow Managed Services is a UK public-sector procurement published by DVSA via Find a Tender.
Has "K280022080 - ServiceNow Managed Services" been awarded?
Yes — 2 awards are recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "K280022080 - ServiceNow Managed Services"?
2 suppliers are linked: FlyForm Ltd, FlyForm Ltd..
When was "K280022080 - ServiceNow Managed Services" published?
It was first published on 6 Jun 2023 and last updated on 21 Jul 2023, across 2 notices.
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