K280022080 - ServiceNow Managed Services

ServiceNow is the IT Service Management platform used by DVSA to provide Incident, Problem, Change, Request and Hardware Asset Management support to all its IT support services, including digital and Theory Test. It provides the 4500 DVSA employees with an IT self-service portal which provides access to a 100% self-service request catalogue for IT kit and access, 24/7 access to a virtual agent (chatbot) to provide IT support, in hour access to webchat with the IT Service Desk, an IT Knowledge Base and a 100% self-service Front Line Logistics catalogue. It also provides an automated feedback p…