Contracts Finder · Award
IT Service Desk
A public procurement published by DEPARTMENT FOR WORK AND PENSIONS via Contracts Finder.
- £13.7m
- Award value
- £13.7m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
This Contract is for a UK based, industry standard Service Desk to capture and handle IT incidents and service requests from DWP users The new service has been disaggregated in line with DWP and Cabinet Office ICT Strategy. In addition to this contract, a separate contract has been awarded for Service Desk IT tools, and Service Management has been insourced. The new contract provides for self-help and encourages shift-left, seeking to resolve incidents close to the front line reducing hand offs and provides detailed, real-time Management Information to support service management and improvement. This contract will be for the use of the Department for Work and Pensions, its Executive Agencie…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Currency
- GBP
- Total award value
- £13,740,000
- Tender value
- £13,740,000
- First published
- 18 Nov 2016
- Last updated
- 18 Nov 2016
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| CSC Computer Sciences Ltd | 00963578 | 19 Aug 2015 | active | £13.7m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from DEPARTMENT FOR WORK AND PENSIONS
FAQs about this procurement
Who is the buyer for "IT Service Desk"?
IT Service Desk is a UK public-sector procurement published by DEPARTMENT FOR WORK AND PENSIONS via Contracts Finder.
Has "IT Service Desk" been awarded?
Yes — 1 award is recorded, with a reported total value of £13,740,000. The current lifecycle stage is "Award".
Which suppliers are involved in "IT Service Desk"?
1 supplier is linked: CSC Computer Sciences Ltd.
What is "IT Service Desk" worth?
The reported award value is £13,740,000.
When was "IT Service Desk" published?
It was first published on 18 Nov 2016 and last updated on 18 Nov 2016, across 1 notice.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable