This Contract is for a UK based, industry standard Service Desk to capture and handle IT incidents and service requests from DWP users The new service has been disaggregated in line with DWP and Cabinet Office ICT Strategy. In addition to this contract, a separate contract has been awarded for Service Desk IT tools, and Service Management has been insourced. The new contract provides for self-help and encourages shift-left, seeking to resolve incidents close to the front line reducing hand offs and provides detailed, real-time Management Information to support service management and improveme…
- Procurement
- IT Service Desk
- Published
- 18 Nov 2016
- Status
- complete
- CPV
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- — – 18 May 2015
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 18 Nov 2016.
Which procurement does this notice belong to?
It is part of "IT Service Desk", published by DEPARTMENT FOR WORK AND PENSIONS.
Has this notice resulted in an award?
1 award is recorded on this notice, including to CSC Computer Sciences Ltd.
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