IT Managed Services

The Financial Ombudsman Service intends to place a contract for the provision of managed IT services to encompass: 1) Ongoing support, maintenance and development of our case management system Our case management system is built on Microsoft Dynamics 365 CRM at its core with an ecosystem of other applications to facilitate document ingestion and document production. The case management system enables our 2,100 caseworkers to process the complaints we receive. In 2020/21 we received 454,259 new enquiries and 278,033 complaints. Each one of these is logged by our case management system. The successful tenderer will be responsible for support and maintenance of the case management sys…