Find a Tender · Contract
Information Technology Service Management
A public procurement published by The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) via Find a Tender.
- —
- Award value
- £4.2m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Contract
- Stage
Overview
NSS is seeking to procure licences for an IT Service Management (ITSM) solution that supports 18 key ITSM practices. These practices are either currently in use or are planned as part of NSS’s evolving ITSM capabilities including Incident Management, Service Desk, Service Request Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Service Catalogue Management, Service Configuration Management, Infrastructure & Platform Management, Capacity and Performance Management, IT Asset Management, Release Management, Availability Management, Measuring and Reporting, Service Continuity Management, Monitoring and Event Management and Supplier Management.
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Currency
- GBP
- Total award value
- —
- Tender value
- £4,200,000
- First published
- 29 Jul 2025
- Last updated
- 8 May 2026
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Mozaic Services Ltd | 08381818 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
FAQs about this procurement
Who is the buyer for "Information Technology Service Management"?
Information Technology Service Management is a UK public-sector procurement published by The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) via Find a Tender.
Has "Information Technology Service Management" been awarded?
Yes — 1 award is recorded, with a reported total value of £4,200,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "Information Technology Service Management"?
1 supplier is linked: Mozaic Services Ltd.
What is "Information Technology Service Management" worth?
The reported tender value is £4,200,000.
When was "Information Technology Service Management" published?
It was first published on 29 Jul 2025 and last updated on 8 May 2026, across 2 notices.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable