Housing Services Digital Platform

Halton Housing are seeking to implement a single unified platform for Repairs & Maintenance and Compliance Services. Current processes are reliant on multiple systems. Many of the major processes are integrated; however, some key processes remain siloed and manual workarounds are needed at times. Capability limitations are now impacting on business processes, with significant internal back office support required and limited added value from current vendors. In addition, upcoming regulatory changes will require a greater reliance on IT systems to deliver the required outcomes. Note that Asset Management, Environmental Services and Estate Services are out of scope.