Find a Tender · Tender
External Call Handling Service
A public procurement published by Halton Housing via Find a Tender.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 1
- Notices
- Tender
- Stage
Overview
Halton Housing require a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support. Full details of the required service are detailed within the 'Service Specification 2026.pdf' which can be found within the 'Supporting Information.zip' folder. Usage figures for the last 12 months can be found in the attached spreadsheet titled "HH Call Service Usage Jan to Dec 26.xlsx". The outcome of the tender process will be a single contract with one ser…
Key details
- Buyer
- Halton Housing
- Source
- Find a Tender
- Lifecycle stage
- Tender
- Status
- active
- CPV classification
- —
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 2 Mar 2026
- Last updated
- 2 Mar 2026
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Halton Housing
FAQs about this procurement
Who is the buyer for "External Call Handling Service"?
External Call Handling Service is a UK public-sector procurement published by Halton Housing via Find a Tender.
Has "External Call Handling Service" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
When was "External Call Handling Service" published?
It was first published on 2 Mar 2026 and last updated on 2 Mar 2026, across 1 notice.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable