Contracts Finder · Tender
Home Group - Customer Insight Framework (2017)
A public procurement published by Home Group via Contracts Finder.
- —
- Award value
- £800k
- Tender value
- 0
- Suppliers
- 0
- Awards
- 1
- Notices
- Tender
- Stage
Overview
Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Face-to-face, Multi-Channel.
Key details
- Buyer
- Home Group
- Source
- Contracts Finder
- Lifecycle stage
- Tender
- Status
- active
- CPV classification
- 73200000 — Research and development consultancy services
- Currency
- GBP
- Total award value
- —
- Tender value
- £800,000
- First published
- 19 Dec 2017
- Last updated
- 19 Dec 2017
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Home Group
FAQs about this procurement
Who is the buyer for "Home Group - Customer Insight Framework (2017)"?
Home Group - Customer Insight Framework (2017) is a UK public-sector procurement published by Home Group via Contracts Finder.
Has "Home Group - Customer Insight Framework (2017)" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
What is "Home Group - Customer Insight Framework (2017)" worth?
The reported tender value is £800,000.
When was "Home Group - Customer Insight Framework (2017)" published?
It was first published on 19 Dec 2017 and last updated on 19 Dec 2017, across 1 notice.
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